CONSULTING SERVICES

SSP-Wind Lake provides consulting services that help our clients achieve their business goals. We utilize a collaborative approach and systematic working style. SSP-Wind Lake works hard to achieve the best solution for each customer’s business and technology challenges. SSP-Wind Lakes’ core competencies, experience and partnerships provide for responsive, process-oriented, cost-effective services.

Strategic Planning

We understand your business and its unique challenges, as well as the power of the appropriate GIS solution. Our consultants are skilled at identifying inefficiencies and optimizing processes to provide real benefits to our customers. We work with you to analyze your current state and define a future state that leverages available technology and responds to emerging industry trends.

Our process begins with a Current State Assessment. Focusing on the relevant business processes, we analyze your requirements and develop a Needs Assessment, then design improved workflows to optimize resources and outcomes. The end result is a Future State Strategy, or roadmap, that can be used to prioritize projects to gain real benefits in less time.

Feasibility and Cost/Benefit Analysis

A strategic plan is only valuable if it is achievable. We understand that budgets are not unlimited and the need for justification is a prerequisite. Our consultants can help by quantifying the costs and benefits, working with you to identify solutions that maximize your return on investment.

Upgrade and Migration Planning and Support

Staying current with technology can be a daunting task. Determining if, when, and how to upgrade or migrate to a new platform is not easy. Organizations struggle with a need to stay current with technology while avoiding the “bleeding-edge”. In evaluating their needs to upgrade or migrate their system, our customers frequently ask themselves:

  • Is my current model sufficient?
  • Do I go “out-of-the-box”?
  • Do I need to upgrade my data?
  • Is it cost effective to port my custom code?

We answer these questions and help you to not only plan for a successful upgrade or migration, but also partner with you through project completion to ensure its success.

RFP Development and Vendor Selection

Effectively contracting for GIS products or services often requires a well- written Request for Proposal (RFP). Our consultants can assist you in developing and distributing clear and concise RFP Documents. We’ll not only save your staff time, we’ll ensure that your specifications, requirements, system architecture, schedules and expectations are accurately communicated. Our services in this area include:

  • RFP Process Planning
  • Vendor Screening and Selection
  • RFP Development
  • Proposal Evaluation and Scoring
  • Short-list Selection and Interviews
  • Final Vendor Selection and Contracting Support
  • Project Kickoff Participation

Project Implementation and Management

We leverage our extensive industry and technology experience to help our customers consistently achieve success in their GIS-related projects. With today’s constraints on resources and funding, approved projects are simply “too important to fail.” We will become your partner, working with your team and contractors to ensure that you reach your project goals.

Customized GIS Training

Training is critical to the success of any project. We work with you to develop custom training for new users, refresher courses and upgrade delta training. Company and user-specific training enables participants from across the enterprise to effectively and efficiently carry out their day-to-day geospatial tasks.


Project Summary:
Project Implementation and Management

WLS recently assisted a customer from beginning to end through a major conflation project, with services that included RFP development, vendor selection support, specification development, acceptance process implementation, QA software development and implementation, visual data QA with statistical sampling and scoring, overall project management support and on-site staffing to assist in the go-live cutover.

Project Summary:
Customized GIS Training

Wind Lake has provided a variety of training services to our customers over the years. The extent of our training support has included a variety of different functions, including preparation of training documentation, lesson plans and classroom exercises as well as class instruction and follow-up user support. We have conducted training on a variety of different topics for our customers, ranging from system-specific introductory GIS user training to GIS IT support staff training to more involved training for specific customer processes and tools. In many cases, these tools were originally developed by WLS.

Project Summary:
Business Case Support

Wind Lake understands that project justification can be a difficult endeavor for our customers, particularly for higher-budget initiatives. Wind Lake has assisted several customers in the preparation of project plans and business case justification for their projects. Our services in this area have included the development of project descriptions, the determination of project costs and the quantification of project benefits. We have conducted extensive interviews with potential beneficiaries of the various projects within our customer’s organizations to determine, quantify and document expected returns from the projects. Utilizing project cost and benefit figures, we have prepared detailed rate-of-return analyses to assist with overall project justification.

Project Summary:
Upgrade Planning

WLS was requested by a customer to develop an upgrade strategy plan to spring them forward through several versions of their GIS system software in one upgrade. The upgrade strategy contained a roadmap and estimated costs for upgrading their current outdated GIS platform and applications to a new more robust GIS version. A major focus was placed on the ability to support their business processes, current data, and new technology functionality. Following the approved upgrade plan the customer was successfully upgraded, data migrated and enhanced, and new applications and interfaces implemented.

Routing Software Integration

WLS assisted one of its customers with their automated routing application, enabling them to maximize the benefits of their solution. The customer chose RouteSmart Technologies’ software to generate routes for their meter reading and inspection activities. WLS designed and developed an add-on to enhance the resulting route data and export the routes to Excel or PDF format. The resulting output contains additional navigation aids, such as turn arrows and parking locations, interpreted from the RouteSmart data. The customer replaced their time-consuming manual procedures with the integrated tool that provides their users with the information they need.

Work Management Integration

WLS recently developed an interface to streamline the work order posting process for a customer. Instead of recreating facility features in the GIS based on the as-built sketch, the customer simply keys in the work order number and the interface automatically retrieves the information from their work management system. The configurable interface creates all the necessary features and populates the appropriate attributes. Users only need to digitize the location of the features, dramatically reducing data entry time and improving the quality of the GIS database.

Data Quality Verification

Verification/acceptance program for a customer who had contracted with a third party for a field inventory. There were three major components to this project:
  1. Statistical visual verification and scoring of adherence to the customer’s mapping standards and practices. This was completed by WLS.
  2. Automated verification of adherence to the customer’s data format and content, connectivity and feature relationship requirements. This was completed by WLS.
  3. Statistical field verification and scoring of data collected during the inventory. The sampling plan and scoring methodology were developed by WLS. Actual field verification was completed by the customer.

Data Extension, Enhancement & Integration

Examples of some of the data services WLS has provided to our customers over the years include: establishing feature connectivity, reconciling SAP and GIS asset data, assigning phasing to electrical features, periodically back feeding data from the customers OMS to GIS, incorporating cathodic protection data into the customer’s gas model and linking work order images to their associated features.

GIS Data Maintenance

WLS has been providing ongoing work order posting services for one of its customers since 2005, with support over the last several years averaging between 5,000 and 10,000 orders per year. Recently, that customer requested that we provide a dramatic, but short- term increase in our capacity for them. We ramped-up significantly and were able to complete over 20,000 repair orders within a five-month period.

Data Quality Verification

WLS recently assisted a customer from beginning to end through a major conflation project, with services that included RFP development, vendor selection support, specification development, acceptance process implementation, QA software development and implementation, visual data QA with statistical sampling and scoring, overall project management support and on-site staffing to assist in the go-live cutover.